Returns Policy
Online Returns
We hope you love your Cefinn piece however if you are not completely satisfied you can return your order to us for a full refund as long as it’s within 28 days of receipt in its original, unused condition and with all original tags.
Please register your return via our returns portal below. Simply follow the instructions in the portal and drop your parcel off at your nearest Post Office.
Refunds can take up to 10 business days after the return delivery date, once processed you will receive an email of confirmation of your refund or exchange. To track the status of you return click here.
Can I exchange?
You can request an exchange via our returns portal, please select the new size you would like and this will be dispatched out to you free of charge, subject to availblity.
Please note orders placed using our Harper services or shipped internationally are not eligible for exchange.
When will I get my refund?
Your refund will be processed to your original payment method within 10 days of us receiving your parcel. You will be notified when we have received your return and again once it has been refunded. The time it takes for the refund to appear on your account will depend on your bank.
My item is faulty, what should I do?
Please contact us at help@cefinn.com, including pictures of the faulty item.
How do I process an international return?
You can process an international return through our returns portal. This will be returned to us via DHL and the cost will be deducted from your refund amount.
Store Returns
Should you wish to return a purchase made in store, please return this in person along with proof of purchase within 28 days of the orginal transaction.
If you are unable to visit our stores, please post your item back to the store you purchased from including a copy of your proof of purchase. You can find our stores addresses here.
Christmas Return Information
We have extended our exchange policy for Christmas. Exchanges for purchases made between 16th November and 7th December 2024 will be accepted for exchange until 7th January 2025.
If you have any questions about shipping or returns, please contact help@cefinn.com.
Please note: Our refund policy remains unchanged and you still have 28 days from delivery to return your order for a full refund.
28 Day Returns
Your return time frame begins from when you receive your parcel.
Free Exchanges
We offer free changes, you can exchange for a different size.
Contact Us
Any questions regarding your return or exchange, please do get in touch.