Depending on what stage of fulfilment your order is in, we may be able to amend or cancel it. Please contact us at help@cefinn.com as quickly as possible.

We occasionally offer the option to pre-order some sold out or new styles. The estimated dispatch timeframe will be noted on the product page and at checkout. Payment for pre-orders is taken upfront and we will dispatch your item as soon as it becomes available.

Please note, on rare occasions there can be unexpected delays in manufacture or shipping. We will keep you updated with any unforeseen delays.

Yes, we ship all over the world. To ship to the USA please click here and for shipping to Europe please click here.

For UK deliveries we use DPD and for international delivers we use DHL.

Yes, of course. You can return any items to us within 28 days of receipt in their original, unused condition and with all original tags.

UK Returns: We offer free returns for UK orders. Click here to start your return process, follow the instructions in the portal and drop off your parcel at your nearest post office.

International Returns: We do not offer free international returns; a return charge will be deducted off your refund. Click here to start your return process, follow the instructions in the portal and drop off your parcel at your nearest DHL drop off point.

You can request an exchange via our returns portal, please select the new size you would like and this will be dispatched out to you free of charge, subject to availability. Please note orders placed using our Harper services or shipped internationally are not eligible for exchange.

Returns outside out 28 days returns timeframe will not be accepted in our returns portal. If your return is outside this timeframe, please contact help@cefinn.com for further information.

Your refund will be issued to your original payment method within 10 business days of us receiving your parcel. You will be notified when this has been delivered and processed via email.

Refunds can take up to 10 business days from being issued to show in your account, this will depend on your bank’s processing time.